ITECH7400 Federation University Aspects of IT Service Management Paper

ITSM is one of the key functionalities for organizations and allows organizations to achieve higher customer satisfaction, reduce delivery time, and provide service support as per customer requirement. In this assignment, students need to explore various aspects of ITSM in an organisation or a company that provides IT services and explain how ITSM can enhance business proposition. Examples could be Department of Education and Training, Department of Health and Human Services, Department of Jobs, Amazon, and HP.