Using the web, locate an agency or other service provider in your area that provides case management services. (Example agencies and service providers: area agencies on aging, departments of family/social services, long-term care providers, veterans’ services, agencies that serve persons with disabilities, school counseling or special education departments.) Read about that agency and answer the following questions:
2 paragraphs in length, Agency of Choice: Multi-Agency Alliance for Children (MAAC)
- Based upon the information provided by the website, what conclusions can you draw about how the agency uses the three phases of case management?
- Based upon information provided by the website, what do you observe about how the agency uses the principles and goals of case management?
- If you had the opportunity to talk with the staff at this agency, what questions would you ask them about their case management process?